Social Media Strategies for B2B SMBs

When I co-founded my first company during graduate school, we had no budget for marketing and other promotional activities. In fact, many of the tools and channels we utilize for digital marketing did not yet exist. Back in the late 1990’s it was all about bootstrapping, networking, and cold-calling. In this modern era, social media has become an essential tool for business-to-business (B2B) marketers to connect with their audience, build brand awareness, and generate leads. For B2B small to medium businesses (SMBs), it’s crucial to develop a targeted and effective social media strategy to make the most of your limited resources.

Photo by Jakob Owens on Unsplash

Photo by Jakob Owens on Unsplash

Whether advising entrepreneurs and startup teams, or even well-funded SMBs, people want to know the steps – the best practices, if you will – to bootstrapping an effective social strategy. There are many tools and options out there, but how do you choose the right social media platforms for B2B marketing? How do you go about creating engaging and shareable content? Which social media analytics practices will help you to better target your ideal customer segments?

Choosing the right social media platforms for B2B marketing

Not all social media platforms are equally effective for B2B marketing. To choose the best platforms for your business, consider the following factors:

  • Audience: Identify which platforms your target audience uses the most. For B2B marketing, LinkedIn, Twitter, and Facebook are often the most popular choices, but there are many more out there. And if you are targeting international audiences, you’ll need to identify the other regional solutions and add them to your plans.
  • Industry: Consider the platforms most commonly used by businesses in your industry, as this can provide a more targeted approach to reaching potential customers. The platforms used within the Healthcare industry, for example, may be very different than those used by the Information Technology industry.
  • Content type: Different platforms are better suited for different types of content. For example, Instagram is ideal for visual content, while LinkedIn is better suited for professional articles and thought leadership.

Tips for creating engaging and shareable content

To maximize the impact of your social media efforts, it’s crucial that you create content that is both engaging and shareable. This is easier said than done, of course. Here are some tips to help you achieve this:

  • Value: Provide valuable, informative, and relevant content that addresses your audience’s pain points and challenges.
  • Variety: Mix up the types of content you share, including blog posts, infographics, videos, and case studies, to keep your audience engaged and interested.
  • Visual appeal: Use eye-catching visuals, such as images, GIFs, and videos, to grab your audience’s attention and encourage sharing.
  • Consistency: Post regularly and maintain a consistent brand voice and messaging to build trust and credibility with your audience.
  • Interaction: Encourage engagement by asking questions, running polls, or starting discussions. Respond to comments and messages promptly to foster a sense of community.

One thing I would add to your content creation strategy is to leverage the latest AI tools, such as ChatGPT, Jasper, Writesonic, CopyAI, and Grammarly. While I am not an advocate for completely replacing human authorship with AI, these tools can be excellent tools for idea generation, and for removing “writer’s block” from your creative process.

Photo by Benjamin Sow on Unsplash

Photo by Benjamin Sow on Unsplash

Leveraging social media analytics for better targeting

Social media analytics can provide essential insights into your audience’s behavior, preferences, and engagement patterns. By analyzing this data, you can improve your targeting and create more relevant, effective content. Here are some ways to leverage social media analytics for better targeting:

  • Identify high-performing content: Analyze your most successful posts to identify trends and patterns that resonate with your audience. Use these insights to inform your content strategy moving forward.
  • Monitor engagement: Track likes, comments, shares, and clicks to gauge how well your content is resonating with your audience. Use this information to adjust your content and posting strategy as needed.
  • Measure reach: Monitor the number of people who see your posts and the demographics of your audience to ensure you’re reaching the right people with your content.
  • Optimize posting times: Analyze the times when your audience is most active and engaged, and schedule your content accordingly to maximize reach and engagement.
  • Track conversions: Use tracking tools, such as Google Analytics, to measure the effectiveness of your social media campaigns in driving website traffic, generating leads, and converting prospects into customers. This information can help you optimize your overall marketing strategy.

Organizations that strategically select the most relevant social media platforms, craft compelling and shareable content, and harness the power of analytics for enhanced targeting will be well-equipped to optimize their social media marketing efforts. This proactive approach enables businesses to unlock the full potential of their online presence, fostering stronger connections with their target audience, and ultimately driving significant, tangible results that contribute to sustainable growth and success.

Christian Buckley

Christian is a Microsoft Regional Director and M365 Apps & Services MVP, and an award-winning product marketer and technology evangelist, based in Silicon Slopes (Lehi), Utah. He is the Director of North American Partner Management for leading ISV Rencore (, leads content strategy for TekkiGurus, and is an advisor for both revealit.TV and WellnessWits. He hosts the monthly #CollabTalk TweetJam, the weekly #CollabTalk Podcast, and the Microsoft 365 Ask-Me-Anything (#M365AMA) series.