Microsoft Community Office Hours, Episode 25

For the 25th episode of Microsoft Community Office Hours series, I was once again joined by Sean McDonough, MVP (@spmcdonough), Hal Hostetler, MVP (@TVWizard), Eric Riz, MVP (@rizinsights), and Mike Nelson, MVP (@MikeNelsonIO) in a panel discussion shared via live stream in the Office 365 Community on Facebook (

If you have any question you would like us to address, you can send them to 

If you like this format, be sure to join us every Monday at 8am. The ask-me-anything (AMA) format allows us to connect with each other and also help anyone in the community with questions about Microsoft products and services. If you have questions about Microsoft products or services, please feel free to post them here, on the FB page, or send to me via Twitter or FB direct message.

In this episode, we covered the following topics:

  • Talking about Evolution (the film), replication, and alien probes [0:35]
  • Sean’s homework update: Teams ownership changes in bulk using PowerShell  [5:00]
  • Why are my Teams videos so choppy? (performance tuning) [8:07]
  • How can I escalate my Office 365 ticket with Microsoft? [14:52]
  • This week’s t-shirt parade [19:14]
  • How do I apply a new email retention policy to everyone in my organization? [20:58]
  • Why am I unable to download Microsoft Teams Live Events reports? [23:30]
  • What happens to free users when I upgrade to a paid version of Teams? [27:55]
  • Is it possible to downgrade Office 2019 to Office 2016 for users who still have Windows 7? [30:21]
  • Is it possible to have multiple presenters on the screen at the same time in Live events? [41:10]
  • Why do some email items show in my inbox on my laptop and junk on my phone, and when I delete from one and it does not delete from the other? [48:26]
  • Is it possible to create an Intercom-like ‘I need help’ ticketing-and-chat bot or tool in Teams so that sales reps can more easily open a conversation thread and connect with our SalesOps team? [52:45]
  • What happened to the Forms app in Teams meeting chats? [56:35]
  • Is there a way to view the list of praise / badges that someone has received in Teams? [59:06]
  • Sean name drops Tony Redmond and his great article on Teams and Memory Management [1:05:53]
  • Christian’s partial homework update: researching praise / badges in Teams [1:06:57]
  • Bride of Cranky Old Geezer: Puzzling British Road Signs (continued)Badges? Badges!? We don’t need no stinking badges! [1:11:40]
  • When recording Teams meetings, is it possible to capture everyone’s video except mine? [1:18:17]
  • Sean impersonates a Weeping Angel [1:19:49]
  • Why did the “New Meeting and Calling Experience” in Teams disappear after the latest Office 365 update?  [1:23:25]
  • Instead of enabling Teams licenses for users one-by-one, can I do this in bulk using Powershell? (new homework for Sean!) [1:31:42]
  • How can I create one group calendar for tracking time off? [1:34:10]
  • What is the cheapest versions of teams that will allow me to record Teams call with people outside my organization? (guests) [1:38:19]
  • We’re migrating from SharePoint 2013 to SharePoint Online. Can we change the UI from classic to modern later? [1:40:32]
  • Going down memory lane with BPOS and dedicated / private cloud version of SharePoint [1:43:17]
  • Is it possible for Teams Live Events presenters to see themselves while presenting? [1:45:36]
  • Can anyone else apart from the organizer download an attendance report for a Teams meeting? [1:48:00]
  • What happened to my ability to select audio devices in Teams? [1:50:02]
  • Christian talks about his forthcoming interview series with another MVP on project and task management capabilities in Microsoft 365 [1:55:06]
  • A plug for people to register for the FREE GlobalCon3 event happening this week [1:59:11]

You can watch the entire recording here:


If you would like to join one of these sessions as a panelist or to ask questions, you can find us live streaming on Facebook at 8am Pacific every Monday during this seemingly never-ending quarantine period.

Christian Buckley

Christian is a Microsoft Regional Director and M365 Apps & Services MVP, and an award-winning product marketer and technology evangelist, based in Silicon Slopes (Lehi), Utah. He is the Director of North American Partner Management for leading ISV Rencore (, leads content strategy for TekkiGurus, and is an advisor for both revealit.TV and WellnessWits. He hosts the monthly #CollabTalk TweetJam, the weekly #CollabTalk Podcast, and the Microsoft 365 Ask-Me-Anything (#M365AMA) series.