Why won’t Outlook retain my email account and password? #M365AMA

In this episode, the #M365AMA panel discusses the following community question:

“Having a problem with Outlook not retaining an exchange account email and its password. So far I have created a new profile to no effect, deleted and re-created the mailbox to no effect, re-entered all information in Windows credentials to no effect and spent 2 hours on the phone with my ISP to investigate any issue with their servers … to no effect. I’d appreciate any advice on how to get MSOutlook (Windows Security) to ‘remember’ the mailbox name and password. Thanks in advance. 😁”

Check out the discussion here:


Participating in this discussion were:

Some relevant notes/links shared by the team:

Christian Buckley

Christian is a Microsoft Regional Director and M365 Apps & Services MVP, and an award-winning product marketer and technology evangelist, based in Silicon Slopes (Lehi), Utah. He is the Director of North American Partner Management for leading ISV Rencore (https://rencore.com/), leads content strategy for TekkiGurus, and is an advisor for both revealit.TV and WellnessWits. He hosts the monthly #CollabTalk TweetJam, the weekly #CollabTalk Podcast, and the Microsoft 365 Ask-Me-Anything (#M365AMA) series.