Can a non-licensed account access a shared Exchange mailbox? #M365AMA

In this episode, the #M365AMA panel discusses the following community question:

“A user left company a few weeks ago. I made the mailbox a shared mailbox, removed the license and gave some users full access to this ex worker’s mailbox It seems they deleted things from their sent folder. I’d like to try to get them back – the deleted items folder, and the other folders after that. But my admin account on that tenant doesn’t have a license. A non licensed account can’t access a shared mailbox, right? I either have to add a license to me or use one of the other user’s credentials for outlook online?”

Check out the discussion here:


Participating in this discussion were:

Some relevant notes/links shared by the team:

Christian Buckley

Christian is a Microsoft Regional Director and M365 Apps & Services MVP, and an award-winning product marketer and technology evangelist, based in Silicon Slopes (Lehi), Utah. He is the Director of North American Partner Management for leading ISV Rencore (, leads content strategy for TekkiGurus, and is an advisor for both revealit.TV and WellnessWits. He hosts the monthly #CollabTalk TweetJam, the weekly #CollabTalk Podcast, and the Microsoft 365 Ask-Me-Anything (#M365AMA) series.

1 Response

  1. December 6, 2022

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