Managing the Employee Experience
I was recently a guest on the ‘Express Over Espresso” Podcast, hosted by the team at InfoBeans, to discuss the topic of “Managing Employee Experience.” But what, exactly, is the Employee Experience (EX) and why should you care? The Employee Experience is the journey through all aspects of a company, from the interview process and new employee orientation through to your exit. It encompasses the physical workspace, the processes and technology, and the team and organizational culture. Companies are increasingly focusing on how they can improve EX to not only attract new talent, but to retain the talent they already have. As we shift into the next phase of our global economy, where workers increasingly have options to move around and find the best corporate fit, understanding how to keep workers engaged, productive and happy is becoming a business imperative.
Two companies focusing heavily on EX are Microsoft and Qualtrics, both of which I mention in the podcast. Microsoft has launched a series of solutions around their Viva brand in an effort to automate aspects of the employee experience. Qualtrics is realigning their brand around the space, and have published some excellent material on the topic. Check out their ultimate guide to EX.
Within the podcast, much of my focus is on finding balance between three integral components of every organization – people, process, and technology – and how the role of leadership is to keep these things in balance, and to remove obstacles to productivity.
You can find the full episode at https://www.infobeans.com/podcast/managing-employee-experience/